Privacy Policy

PRIVACY POLICY – OSCAR & MILO

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.oscarandmilo.co (the “Site”) or that you make a purchase there.

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device.
Additionally, as you browse the Site, we collect information about the pages you visit, products you view, referring sites, and search terms you use. This data is referred to as “Device Information.”

We collect this information through the following technologies:

  • Cookies : files stored on your device. You can configure your preferences via our cookie banner (GDPR).

  • Log files : These track the activity of the Site (IP address, browser, access provider, pages viewed, timestamp).

  • Tags, pixels and similar technologies : used in particular for advertising tracking and analysis (Google, Meta, TikTok).

When you make or attempt to make a purchase through the Site, we collect the following information:

  • name, first name, billing and shipping address,

  • payment information (including bank cards, PayPal, etc.),

  • email address and phone number.

This data is referred to as “Order Information” .

In this Policy, “Personal Information” means both Device Information and Order Information.

USE OF YOUR PERSONAL INFORMATION

We use your Personal Information to:

  • process your orders (payment, invoicing, shipping, confirmation),

  • communicate with you,

  • detect fraud and potential risks,

  • improve the user experience and optimize our Site (analysis, advertising tracking, personalization),

  • send you marketing messages by email or SMS when you have consented to this.

SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with service providers necessary for our business:

  • Shopify , host of our online store (see their policy: Shopify )

  • Google Analytics (see Google Privacy )

  • Meta (Facebook/Instagram Ads) and TikTok Ads (targeted advertising and retargeting)

  • Marketing tools (emails/SMS) via Shopify or authorized partners

  • Customer review apps (Judge.me, Loox) : We may display verified reviews left by our customers or imported from our suppliers for the same products.

We may also share your data to:

  • comply with applicable laws and regulations,

  • respond to a legal request (mandate, summons),

  • protect our legal rights.

BEHAVIORAL ADVERTISING

As stated above, we use your Personal Information to provide you with targeted advertising (Google, Meta, TikTok) or retargeting.
You can learn more about targeted advertising through the NAI .

You can refuse here:

You can also opt out of certain services through the portal: DAA Opt-out .

COOKIES

Our Site uses cookies to:

  • ensure the proper functioning of the basket and the order,

  • analyze traffic and improve user experience,

  • deliver targeted advertising.

You can manage your preferences at any time via our cookie banner (GDPR).

DO NOT TRACK

Please note that we do not alter our data collection when your browser sends a “Do Not Track” signal.

YOUR RIGHTS

As a European resident, you have the following rights:

  • access, rectification, updating or deletion of your Personal Information,

  • opposition to marketing processing,

  • limitation of processing and data portability.

To exercise your rights, contact us at: info.oscarmilo@gmail.com .

DATA RETENTION

We keep your data:

  • orders and invoices : 7 years (in accordance with legal obligations),

  • marketing data : until unsubscribed or requested deletion.

DATA SECURITY

Our store is hosted on Shopify, which uses advanced security standards (SSL encryption, secure storage, PCI-DSS compliance).
We take all necessary measures to protect your data against unauthorized access, alteration or disclosure.

MINORS

The Site is not intended for persons under the age of 18. Purchases must be made by persons of legal age and capacity.

CHANGES

We may update this Privacy Policy to reflect changes to our practices or for legal/regulatory reasons. The current version is the one posted on this page.

CONTACT

For any questions regarding this Privacy Policy:
📧 info.oscarmilo@gmail.com